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Policies

Terms & Conditions

Last Updated: 21 February 2026

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1. Introduction

Welcome to The CA School, an educational marketplace platform that provides coaching courses, books, test series, and study resources for Chartered Accountancy aspirants.

By accessing or purchasing from this website, you agree to comply with these Terms & Conditions.

If you do not agree with any part of these terms, please refrain from using the platform.

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2. Nature of the Platform

The CA School operates as an educational marketplace where:

Courses and educational content may be offered by The CA School and/or third-party faculties

Students can purchase digital and physical educational products

The CA School acts as a platform facilitator for such offerings.

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3. User Account

Users may be required to create an account to access certain services.

You agree to:

Provide accurate information

Maintain confidentiality of login credentials

Accept responsibility for activities under your account

Sharing login credentials with others is strictly prohibited.

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4. Intellectual Property

All course content, study materials, videos, books, graphics, and other materials available on the platform are protected by copyright and intellectual property laws.

Users may not:

  • Copy

  • Reproduce

  • Share

  • Distribute

  • Sell

  • Upload course materials publicly

Violation may lead to account termination and legal action.

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5. Payments

All payments made on The CA School are processed through secure third-party payment gateways.

By purchasing a product or course, you agree to:

Pay the listed price

Follow the applicable refund policy

Accept applicable taxes and transaction charges.

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6. Refund Policy

Refunds and replacements are governed by the Refund Policy available on the website.

Digital products generally do not qualify for refunds once accessed.

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7. Limitation of Liability

The CA School does not guarantee:

Exam success

Rank or result outcomes

Specific academic performance

Educational products are designed to support learning, but outcomes depend on the student's efforts.

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8. Platform Usage Restrictions

Users shall not:

Share course access

Distribute materials illegally

Attempt unauthorized access to systems

Misuse the platform

Violations may result in immediate account suspension without refund.

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9. Jurisdiction

All disputes arising from the use of this website shall fall under the jurisdiction of the courts in Indore, Madhya Pradesh, India.

Privacy & Safety

Last Updated: 21 February 2026

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The CA School respects your privacy and is committed to protecting your personal information.

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1. Information We Collect

We may collect the following information:

  1. Name

  2. Email address

  3. Phone number

  4. Billing and payment information

  5. Course usage data

  6. Device and browser information

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2. How We Use Your Information

Your information may be used to:

Provide access to purchased courses

Process payments

Deliver physical products

Send important updates regarding courses or purchases

Improve platform functionality

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3. Data Security

We implement reasonable security practices to protect your personal data from unauthorized access, misuse, or disclosure.

Payment information is processed through secure payment gateway providers.

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4. Sharing of Information

We do not sell personal information.

Your data may be shared with:

  1. Payment gateway providers

  2. Logistics partners (for physical products)

  3. Faculties providing courses on the platform

Only to the extent necessary to deliver services.

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5. Cookies

The website may use cookies to:

  1. Improve user experience

  2. Track website analytics

  3. Enhance platform functionality

Users can disable cookies through browser settings if desired.

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6. User Rights

Users may request:

  1. Correction of personal data

  2. Deletion of account information (subject to legal requirements)

Requests may be sent to the support email listed on the website.

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7. Policy Updates

The CA School reserves the right to update this Privacy Policy periodically.

Payment Method

Customer Care Policy

1. Customer Support

The CA School is committed to providing prompt assistance to students and customers.

Support is available for:

  • Course access issues

  • Payment related queries

  • Order status for books

  • Platform usage support

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2. Support Channels

Customers may contact the support team through:

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3. Response Time

Customer queries are typically responded to within 2–3 business days.

During peak periods, response time may vary.

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4. Issue Resolution

The CA School will make reasonable efforts to resolve issues relating to:

Payment confirmations

Technical access to courses

Delivery of physical products

However, resolution timelines may depend on third-party providers such as payment gateways or courier services.

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5. Customer Conduct

Customers are expected to communicate respectfully with support staff.

Abusive or inappropriate communication may result in restricted support services.

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6. Escalation

If a query remains unresolved, customers may request escalation to the platform administration team for review.

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